Operations review and process design
Before deciding what to build, we decide what to fix. Where software is not the answer, we say so.
- Walkthrough of current work and interviews with the people doing it
- Bottlenecks, duplicated effort and manual steps identified
- Recommendations written up in priority order
- A clear line between what a system should solve and what a rule should solve
OutcomeA priority document that settles what to tackle first